Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of place.
Job Description
Process all incoming and outgoing calls accurately and courteously
Assist guests with international calls and directory queries. Address guests by name whenever possible
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Be aware of local telephone listings and frequently dialed numbers
Reveiving and posting all guest correspondences, items when requiered
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Good knowledge of the softwares Material Control (MC), Cadena shift assignment. Key in the Cadena working shift for all Front desk’s staffs. Create a request/purchase when requiered
Filling Registration Card to guest folio after completed declairation. Ensure that there no lost of any them
Be fully conversant with hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Minimum College education
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Additional Information
Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
