Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of place.
Job Description
Front Office Operation
Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies
Team Management
Identify and develop team members with potential
Constantly monitor team members’ appearance, attitude and degree of professionalism
Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Diploma in Tourism/Hospitality Management
Minimum 2 years of relevant experience
Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
Good working knowledge of MS Excel, Word, & PowerPoint
Strong leadership, interpersonal and training skills
Good communication skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
Additional Information
Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
