Working Student (f/m/d) Customer Lifecycle Management Team
Société : Free2Move Lieu : Paris (Île-de-France)
Descriptif du poste
Société : Free2Move Catégorie : Stage Filiere : IT/Support et assistance utilisateurs Lieu : Paris (Île-de-France)
Mission
Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs.With Free2move, you can rent a city car for shopping or for your stay in Italy ️ or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers.Having become the #1 reflex for more than 6 million users , Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available!If you want to join a team of +750 experts and bold international projects, then you're in the right place! You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented ️teams️, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector. JOIN US! It's exciting, you'll see!As a working student within Customer Lifecycle Management (CLM) you will play a key role in supporting our CLM team by helping drive customer activation through targeted email campaigns and other communication channels. You will assist in setting up marketing communications within our CRM tool to reach customers at critical moments in their lifecycle.With a passion for email marketing and customer engagement, you will contribute to refining our best-in-class communication strategies. Additionally, you will analyze the performance of CLM campaigns and develop actionable insights to maintain and grow our customer base. Your role will also involve supporting the rollout of various marketing promotions through data-driven strategies.Key Responsibilities:Assist in the setup and execution of email and other marketing communications through our CRM tool, ensuring they reach customers at the right moments in their lifecycle.Bring enthusiasm and fresh ideas to enhance our email marketing and customer communication efforts.Create reports and analyze the performance of CLM campaigns to assess their effectiveness in customer activation and retention.Contribute to the development of communication strategies informed by data insights.Support the implementation of marketing promotions aimed at enhancing customer engagement.Main Objectives:Currently enrolled in a marketing, business administration, or a similar degree program. Pursuing a career in marketing, particularly in marketing automation and CRM, is a plus.Prior experience working within a marketing or CRM department, with a desire to gain hands-on experience in a CRM-focused role.Familiarity with, or an eagerness to learn about, marketing automation tools like Salesforce Marketing Cloud.Strong understanding of data-driven decision-making, while also appreciating the art of crafting the right message for each customer moment.Detail-oriented, with a commitment to delivering high-quality work.Capable of working independently on assigned projects, with a strong desire to learn.Able to remain calm and focused in fast-paced or high-pressure situations.Passionate about mobility services, including scooters, bikes, cars, and vans.Proficient in English, both spoken and written.We offer:The opportunity to work independently in an agile and creative environment where every idea counts A transparent, supportive team culture where feedback flows freely across all levels, keeping everyone informed and engaged Remote work within Germany Monthly mobility allowance for your own Free2move experience Modern IT equipment (MacBook, iPhone) Access to our E-Learning platform for the development of languages and other skills No-meetings days to boost your efficiency A vibrant, centrally located office at Warschauer Platz with hot and cold drinks to keep your energy levels upCLIQUER ICI POUR POSTULER
