Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human !
We are the Digital & Business Factory of the Accor group,
the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized, memorable, and sustainable experiences.
Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries.
Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company.
Here, your scope will have no boundaries, so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
At Accor Contact Centers, we aim to create value for our hotels by engaging satisfied guests and by increasing hotels revenues through our Reservation services. Our 10+ Contact Centers worldwide offer the possibility for our guests to book any hotel, anywhere, anytime, in the guest’s language of preference, all year round.
Our Contact Centers Central team in Paris is looking for a new talent!
Your mission :
The Head of Hotel Relationship & Account Management will be the primary liaison between Accor Contact Centers and our hotels network, overseeing the entire account management cycle. This role involves managing relationships, enhancing account performance, promoting growth, and ensuring the satisfaction of both hotels and guests.
The position reports to the Director of Growth & Account Management and includes direct management of one Account Manager.
Key Responsibilities:
Primary Contact Point : Serve as the main contact for hotels, internal business units, and regions regarding central reservation and customer care services.
Account Management Cycle : Oversee the full cycle of account management, including onboarding, deployment, ongoing relationship management, knowledge management, invoicing, and managing potential churn.
Performance Management : Monitor and enhance account performance by suggesting improvements and coordinating action plans with both the CC Operations team and the properties. Lead and conduct performance reviews with hotels, regions, and potentially hotel owners.
Tool Implementation : Implement an Account Management tool to streamline and enhance the account management process.
Growth Leadership : Collaborate with the Director of Growth to promote central reservation services internally and to hotels, focusing on achieving growth targets, particularly in the luxury segment and untapped regions.
Relationship Building : Establish and maintain strong relationships and trust with hotels, regions, and partners. Act as the advocate for hotels within the department, communicating their needs and concerns to Leadership and Operations teams to foster a mutually beneficial relationship.
This role requires occasional travel to meet with centers teams, hotels and regional teams.
The successful candidate will be expected to work closely with various departments to ensure seamless service delivery and continuous improvement.
And you ?
Preferred Skills:
Accor dares to impact:
- the world
- your career:
- Specifically, at the Digital & Business Factory
and also,
Is this mission appealing to you?
Recruitment is all about people!
Apply, and we will offer you:
#accordigitalfactory
